From request to delivery, step by step.
We run every shipment in the same sequence. That way, it is clear from the start what will happen and when, and every step has a defined output.
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Step 1
Request and specification
We put in writing the product, variety, quality values, quantity and tolerance, packaging, label language, delivery terms and port of destination. Any missing information is requested at this stage.
Approved specification -
Step 2
Sourcing research
We identify producers and exporters that meet the specification and compare them on capacity, season and price. Where useful, we propose more than one origin.
Supplier shortlist -
Step 3
Offer
We prepare a written offer covering price, delivery terms, loading period, payment method and validity.
Written offer -
Step 4
Samples and analysis
Depending on the product, the buyer approves the quality on the basis of samples or an analysis report from an accredited laboratory.
Quality approval -
Step 5
Contracts
A sales contract is signed with the buyer and a purchase contract with the supplier. The specification, tolerances and document list in both contracts are matched one to one.
Two matched contracts -
Step 6
Payment structure
A letter of credit, cash against documents or advance payment structure is set up. Under a letter of credit, we check the document requirements before loading.
Payment instrument in place -
Step 7
Loading and inspection
Booking, container or vehicle allocation and temperature settings for the cold chain. Where needed, an independent inspection company checks quantity and quality at loading.
Loading report -
Step 8
Documents and delivery
The bill of lading, invoice, packing list, certificate of origin and health certificates are prepared, checked and sent to the bank or the buyer. The goods are delivered at the port of destination.
Completed document file
How do we monitor quality?
We build quality assurance on the documents we require from suppliers and on independent checks. Certificates belong to the supplier; we verify that they are valid and consistent with the shipment.
- The supplier's food safety certificates (e.g. ISO 22000, FSSC 22000, BRCGS, IFS)
- Halal or kosher certificate where required
- Analysis reports from accredited laboratories
- Loading report from an independent inspection company
- Temperature records for the cold chain
Do you have a specification in hand?
Tell us the product, quantity and port of destination. We will review your request and come back with the most suitable source and delivery terms.